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Please reach out to Customer Support by submitting a ticket. We are happy to help investigate any tracking issues.

What do I do if there is an issue with my tracking link?

Shipping

Holidays: Up to 30% off site-wide plus early access details!

Navigating Holiday Shipping Deadlines: Ensure Your Gifts Arrive on Time

Where is my Black Friday/Cyber Monday order?

Holiday Discount and Promo Codes

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Carrier and Delivery Delays

Holidays 2024

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Orders

Acceptable Forms of Payment:

Why was I charged multiple times?

My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

I paid for expedited shipping. Why hasn't my order shipped?

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

What do I do if there is an issue with the item I received?

Our Return Policy

Return Portal

Damaged or Defective Items

Returns

What do I do if there is an issue with my tracking link?Updated a year ago